1. Introduction
Welcome to Zenthetic ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and in using our products and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, password, and organization details when you register
- Profile Information: Full name, email address, and preferences
- Payment Information: Billing address and payment details processed securely through Stripe
- Content: Schemas, workflows, and data you create or upload
- Communications: Messages you send through our contact form or support channels
- Newsletter Subscriptions: Email addresses for newsletter subscriptions
2.2 Information We Collect Automatically
- Usage Data: How you interact with our services, features used, and time spent
- Device Information: IP address, browser type, device type, and operating system
- Log Data: API requests, errors, and system events (sensitive data is redacted)
- Cookies and Tracking: Authentication tokens and session data stored in cookies
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, maintain, and improve our services
- Account Management: To create and manage your account, process subscriptions, and handle billing
- Communication: To send you service updates, security alerts, and respond to your inquiries
- Newsletters: To send you product updates, features, and news (with your consent)
- Security: To detect, prevent, and address security issues and fraudulent activity
- Analytics: To understand how our services are used and improve user experience
- Compliance: To comply with legal obligations and enforce our terms
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party services (e.g., Stripe for payments, email providers) who help us operate our business
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
- With Your Consent: When you explicitly authorize us to share your information
- Team Collaboration: Within your organization as part of our multi-tenant architecture
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: Data in transit is encrypted using TLS/SSL
- Password Security: Passwords are hashed using bcrypt
- Access Controls: Role-based access control (RBAC) limits who can access your data
- Audit Logging: All API requests are logged with sensitive data redacted
- Regular Updates: We keep our systems updated with security patches
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate information in your account settings
- Deletion: Request deletion of your account and associated data
- Data Portability: Export your data in a machine-readable format
- Opt-Out: Unsubscribe from marketing emails via the unsubscribe link in emails
- Cookie Preferences: Manage cookie settings through your browser
To exercise these rights, please contact us at the email address provided in the "Contact Us" section below.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, regulatory, or business purposes.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: