Terms of Service

Last updated: November 23, 2024 | Version: 2024-11-23

1. Agreement to Terms

By accessing or using Zenthetic ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service. By creating an account, subscribing to a plan, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Description of Service

Zenthetic is a synthetic data generation platform that allows users to:

  • Create and manage database schemas (PostgreSQL, MySQL, Snowflake, Databricks SQL, JSON Schema, XML Schema)
  • Generate realistic, schema-compliant synthetic data for development and testing
  • Build workflows to define data generation processes
  • Export generated data in various formats (JSON, CSV)
  • Use AI-powered schema generation (subject to plan limits)
  • Collaborate with team members within organizations

3. User Accounts and Registration

3.1 Account Creation

To use our Service, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Account Security

You agree to:

  • Use a strong, unique password
  • Notify us immediately of any unauthorized access or security breach
  • Not share your account credentials with others
  • Be responsible for all activities under your account

3.3 Organization Accounts

When you create an account, an organization is automatically created. You become the Organization Admin with full access. You can invite team members and assign roles with specific permissions.

4. Subscription Plans and Billing

4.1 Available Plans

We offer the following subscription plans:

  • Hobby: Free plan with limited features (3 users, 3 projects, 10 workflows, 10,000 records/month, 10 AI generations/month)
  • Pro: £29/month (10 users, unlimited projects/workflows, 100,000 records/month, 100 AI generations/month)
  • Enterprise: £99/month (unlimited users, projects, workflows, records, and AI generations)

4.2 Billing and Payment

  • All charges are in GBP (£) and billed monthly
  • Payment is processed securely through Stripe
  • Subscriptions automatically renew unless canceled
  • You will be charged at the beginning of each billing cycle

4.3 Plan Changes

When you change plans:

  • Your previous subscription will be canceled immediately
  • Stripe automatically handles proration (credits for downgrades, charges for upgrades)
  • You will have immediate access to features of your new plan
  • Downgrades take effect at the end of the current billing period

4.4 Cancellation

You can cancel your subscription at any time through your account settings or by contacting support. Your subscription will remain active until the end of your current billing period. No refunds are provided for the current billing period, except as required by law.

4.5 Refunds

We offer prorated refunds for plan changes. Full refunds are available within 14 days of initial subscription. Refund requests must be made within the refund period and are subject to review.

5. Acceptable Use

You agree not to:

  • Use the Service for any illegal or unauthorized purpose
  • Violate any laws in your jurisdiction
  • Infringe on intellectual property rights
  • Transmit any viruses, malware, or harmful code
  • Attempt to gain unauthorized access to our systems
  • Use the Service to generate data that violates privacy laws or regulations
  • Reverse engineer, decompile, or disassemble the Service
  • Use automated systems to access the Service without permission
  • Abuse or misuse AI schema generation features
  • Share account credentials or allow unauthorized access

6. Intellectual Property

6.1 Our Intellectual Property

The Service, including its original content, features, and functionality, is owned by Zenthetic and protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

6.2 Your Content

You retain ownership of any schemas, workflows, and data you create or upload to the Service. By using the Service, you grant us a limited, non-exclusive license to store, process, and display your content solely for the purpose of providing the Service to you.

6.3 Generated Data

Data generated by our Service is synthetic and does not contain real personal information. You own the generated data and are free to use it for any purpose, subject to these Terms.

7. Service Availability and Modifications

We strive to maintain high availability but do not guarantee uninterrupted access. We may:

  • Perform scheduled maintenance with advance notice when possible
  • Modify, suspend, or discontinue features at any time
  • Update the Service to add new features or improve existing ones
  • Impose usage limits based on your subscription plan

8. AI Schema Generation

Our AI-powered schema generation feature is subject to the following:

  • Rate Limits: Usage is limited based on your subscription plan (Hobby: 10/month, Pro: 100/month, Enterprise: unlimited)
  • Input Restrictions: Maximum input length of 5,000 characters
  • Content Policy: Input is validated to prevent misuse, abuse, or non-schema-related requests
  • Quality: Generated schemas are provided "as-is" and may require review and editing
  • No Guarantees: We do not guarantee the accuracy, completeness, or suitability of AI-generated schemas

9. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your information. By using the Service, you consent to the collection and use of information as described in the Privacy Policy.

10. Termination

10.1 Termination by You

You may terminate your account at any time by canceling your subscription and deleting your account through account settings or by contacting support.

10.2 Termination by Us

We may terminate or suspend your account immediately, without prior notice, if you breach these Terms, engage in fraudulent activity, or for any other reason we deem necessary to protect our Service or other users.

10.3 Effect of Termination

Upon termination, your right to use the Service will cease immediately. We may delete your account and data, subject to our data retention policies and legal obligations. You are responsible for exporting your data before termination.

11. Disclaimers and Limitations of Liability

11.1 Service "As-Is"

The Service is provided "as-is" and "as-available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

11.2 Limitation of Liability

To the maximum extent permitted by law, Zenthetic shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the Service.

11.3 Maximum Liability

Our total liability for any claims arising from or related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Zenthetic and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your infringement of any rights of another.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration or in the courts of the United Kingdom.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the new Terms. If you do not agree to the changes, you must stop using the Service and may cancel your subscription.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Zenthetic regarding the use of the Service and supersede all prior agreements and understandings.

17. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: zenthetic.net@gmail.com

Address: Zenthetic, Inc.